Thank you very much for your interest in our website. Your protection of your privacy is very important to us. Please find below all information about how we handle your data.

All users will be subject to our new privacy policy started from 25 May 2018, the date of implementation of the General Data Protection Regulation (GDPR). You must agree to the privacy policy and the T&Cs (terms and conditions) in order to continue using our website.


The responsible person in the sense of the data protection laws is:

medentis medical GmbH

(represent by Alexander Scholz)

Walporzheimer Str. 48-52
53474 Bad Neuenahr-Ahrweiler

Phone: (+49) 02641 911 00
Fax: (+49) 02641 911 0 120


The company data protection officer of medentis can be contacted at the above mentioned address or at datenschutz(at)

Gathering general information

By visiting, you can visit our website, without revealing any information about your identity. Your browser only automatically sends general information to the server of our website and this information is temporarily stored in a so-called log file.


During this process, the following information is collected without your intervention and is saved until it is automatically deleted:

– IP address of the requesting computer,

– Date and time of the access,

– Name and URL of the file accessed,

– the website from which the access was made (referrer url),

– browser used and, where applicable, the operating system of your computer

– and the name of your access provider.

– The collection and processing of this data is carried out for the purpose of enabling the use of our website (connection establishment), ensuring system security and stability as well as for the technical administration of the network infrastructure.

This information doesn’t allow any conclusions to be drawn about your person. Such information is technically necessary, in order to correctly deliver the contents of web pages, requested by you and is absolutely necessary when using the Internet. We use anonymous information of this kind for statistical purposes, in order to optimise our website and the technology behind it.



Similar to other websites, we also use so-called “cookies”. Cookies are small text files, that are transfered from a website server to your hard drive. This enables us to obtain certain data automatically, e.g. IP address, browser used, operating system about your computer and your connection to the Internet.

They cannot be used to run programs or deliver viruses to a computer. Using the information contained in cookies, we can make navigation easier for you and allow our web pages to be shown correctly.

We will never pass on the data we collect to third parties, or link it to personal data without your permission.

Needless to say, you can also view our website without cookies. Internet browsers are regularly set to accept cookies. You may disable the use of cookies at any time via your browser settings. However, please use the help functions of your internet browser to find out, how to change these settings. Be aware, that some features of our website may not be functional, if you have deactivated the use of cookies.

You can configure your web browser to notify you, when cookies are set or to reject all or at least certain cookies (e.g. only third-party cookies) in order to generally prohibit web tracking and retargeting. If you use your browser to switch off cookies, however, you may no longer be able to use various functions on our website.

Deactivating cookies / withdrawing your permission

The following links will inform you about this option for the most commonly used browsers:

Internet Explorer:
Google Chrome:


Registration through our online shop

Person-related data

Person-related data are information about the factual or personal circumstances of a specific or identifiable natural person. They include, for example, your name, your telephone number, your address and all inventory data, that you provide to us during registration and when you create your customer account. This doesn’t include statistical data, which we collect, for example, when you visit our ICX online shop and that can’t be directly linked to your person. For instance, these are statistics about which pages of our shop are particularly favoured or how many users visit certain pages of the medentis shop.

Customer account

We set up password-protected direct access to their existing data, saved by us (customer account) for every customer, who registers accordingly. This allows you to view data on your completed, open and recently dispatched orders and to manage their data and the newsletter. You undertake to treat the personal access data confidentially and not to make it available to any unauthorized third party. We cannot accept any liability for misused passwords, unless we are responsible for the misuse.

You will automatically remain logged in, unless you log out. This function allows you to use part of our services (e.g. ‘customer account’), without having to log in again each time. For security reasons, however, you will be asked to enter your password again if, for example, you want to change your personal data or place an order.

Gathering, processing and use of your personal data

Data protection is very important to us. We therefore strictly adhere to the legal provisions of the Federal Data Protection Act and the Telemedia Act, when collecting, processing and using your personal data. For the entire processing of your purchase, including any subsequent guarantees, we collect, store and process your data for our services, technical administration as well as for our own marketing purposes. Personal data will only be passed on to third parties, or otherwise transmitted, if this is necessary for the processing of the contract or invoicing, or if you have given your prior consent. Within the framework of order processing, for example, the service providers we use (such as carriers, logistics companies, banks), receive the necessary data for order and order processing. This data may only be used by our service providers for the fulfilment of their tasks. A different use of the information isn’t allowed and doesn’t take place with any of the service providers entrusted by us.

We require your correct name, address and payment details for your order. However, we need your e-mail address so, that we can communicate with you and confirm the receipt of your order. In addition, we use this for your identification (customer login). Moreover, you will receive your order and shipping notification via your e-mail address.

We will delete your personal data, if there are no legal obligations to retain it and you have made a claim for deletion, if the data is no longer required to fulfil the purpose for which it was stored, or if its storage is prohibited for other legal reasons.


The use of your personal data for promotional purposes

Beside processing your data to process your purchase from medentis, we will also use your data to communicate with you about your orders. Specific products or marketing campaigns and to advise you of products or services, that may be of interest to you.

The use of your personal data for advertising purposes, can be objected by you at any time, either in whole or in part, without any charges being incurred other than the transmission costs according to the base rates. A notification in text form to the contact data mentioned under point 1 (e.g. e-mail, fax, letter) is sufficient for this purpose.



We use the so-called double opt-in procedure for sending the newsletter. We will only send you a newsletter by e-mail,if you have previously expressly confirmed, that you want us to activate the newsletter service. In this case, we will send you a notification e-mail and ask you to confirm, that you would like to receive our newsletter by clicking on a link contained in this e-mail.

Should you later no longer wish to receive newsletters from us, you can object to this at any time without incurring any charges, other than the transmission fees according to the basic rates. A notification in text form to the contact data mentioned under point 1 (e.g. e-mail, fax, letter) is sufficient for this purpose. Naturally, you will also find an unsubscribe link in every newsletter.

Clever Elements ( is used as the newsletter software. Your data will be transmitted to Clever Elements GmbH. It is prohibited for Clever Elements to sell your data and to use it for purposes, other than sending newsletters. Clever Elements is a German, certified provider that has been selected in accordance with the requirements of the General Data Protection Regulation and the Federal Data Protection Act.


Recommendations by e-mail

As a medentis customer, you will receive product suggestions from us by e-mail on an irregular basis. These product recommendations will be sent to you irrespective of whether you have subscribed to a newsletter. The purpose of this is to provide you with information about products from our range, which may be of interest to you on the basis of your most recent purchases from us. We strictly comply with the legal requirements in this respect.

In case you don’t want to receive any product recommendations or any promotional messages from us, you can contradict this at any time without incurring any charges, other than the transmission fees according to the basic rates. A text message to the contact data mentioned under point 1 (e.g. e-mail, fax, letter) is sufficient for this purpose. Naturally, you will also find an unsubscribe link in every e-mail.

Contact formula

If you contact us by e-mail or contact formula, the information you provide will be stored for the purpose of processing the application and for possible follow-up questions.


Using Google Analytics

Our website uses Google Analytics, a web analytics service from Google, Inc. (hereinafter: Google). It uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. Generally, the information generated by the cookie about your use of this website, will be transferred to a Google server in the USA and will be stored there. Due to the activation of IP anonymisation (anonymizeIp) on these web pages, your IP address will, nevertheless, be truncated beforehand by Google within Member States of the European Union or in other contracting states to the “Agreement on the European Economic Area”. In exceptional cases only, the full IP address will be transmitted to a Google server in the USA and shortened there. By order of the operator of this website, Google will store this information for the evaluation of your use of the website, for the compilation of reports on website activities and for the performance of further services related to website and internet use for the website provider. Your IP address transferred by your browser within the framework of Google Analytics won’t be connected with other data of Google.

You can prevent the storage of cookies by setting your browser software appropriately; in this case, however, we would like to point out that you might not be able to use all the functions of this website to their full extend. Furthermore, you can also prevent the collection of the data generated by the cookie and related to your use of the website (incl. your IP address) by Google as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link: Browser add-on to deactivate Google Analytics.

Optionally, or as an alternative to the browser add-on, you can also prevent Google Analytics from tracking your visit to our website by clicking on “Forbid Google Analytics to track me”! An opt-out cookie will be installed on your device. Thus, the collection by Google Analytics for this website and for this browser will be prevented in the future, as long as the cookie remains installed in your browser.


The use of Matomo (originally Piwik)

Our website uses Matomo, an open source software for statistical analysis of visitor access. It uses “cookies”, which are text files placed on your computer, to help the website analyse how visitors use the site.

Any information generated by the cookie about your use of the website, is stored on a server in Germany.

Your IP address will be anonymized immediately after processing and before it is stored. It is possible to prevent the installation of cookies by changing the settings of your browser software. We point out, that with the corresponding setting, not all functionalities of this website may be possible any more.

You may choose whether a unique web analysis cookie, in order to enable the website operator to collect and analyse various statistical data, can be stored in your browser.


Application of script libraries (Google Webfonts)

For the purpose of displaying our content correctly and in a graphically appealing manner across browsers, we use script libraries and font libraries such as Google Webfonts ( on this website. To avoid multiple loading, Google Web Fonts are transferred to your browser’s cache. Content will be displayed in a standard font if the browser does not support Google Webfonts or prevents access.

Accessing script libraries or font libraries automatically triggers a connection to the operator of the library. Theoretically, it is possible – although it is currently unclear whether and, if so, for what purposes – that the operators of such libraries collect data.

Please find the privacy policy of the library operator Google here:


Using Google Maps

On this website, Google Maps API is used to visually display geographical information. While using Google Maps, Google also collects processes and uses data about visitors’ use of the map functions. For more detailed information on data processing by Google, please refer to Google’s privacy policy. In the Privacy Centre, you can also change your personal privacy settings.

For detailed instructions on managing your own data in connection with Google products, please click here.


Embedded YouTube videos

On some of our websites, we have embedded YouTube videos. The operator of the corresponding plugins is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. When you visit a page with the YouTube plugin, a connection to YouTube servers is established. Youtube is thereby informed,which pages you are visiting. When you are logged into your Youtube account, Youtube can associate your surfing behaviour with you personally. This can be prevented by first logging out of your Youtube account.

When a YouTube video is started, the provider uses cookies, which collect information about user behaviour.

If you have turned off the saving of cookies for the Google Ad programme, you won’t have to deal with such cookies, even when watching Youtube videos. But Youtube also stores non-personal usage information in other cookies. If you would like to prevent this, you must block the storage of cookies in your browser.

For more information on data protection at “Youtube”, see the provider’s data protection declaration at:


Social Plugins

We use social plugins from the providers listed below on our websites. The plugins can be recognised by the fact,that they are marked with the corresponding logo.

Under certain circumstances, information, which may also include personal data, is sent to the service provider via these plugins and may be used by the service provider. By using a 2-click solution, we prevent the unconscious and unintentional collection and transmission of data to the service provider. Activating a desired social plugin requires,that it first be activated by clicking on the corresponding button. This activation of the plugin also triggers the collection of information and its transmission to the service provider. However, we don’t collect any personal data ourselves by means of the social plugins or through their use.

Moreover, we have no influence on what data an activated plugin collects and how it is used by the provider. Currently, it must be assumed that a direct connection to the provider’s services is established and that at least the IP address and device-related information is collected and used. Furthermore, it is possible that the service providers try to save cookies on the computer used. Please refer to the data protection information of the respective service provider to find out which specific data is collected and how it is used. Note: If you are logged into Facebook at the same time, Facebook can identify you as a visitor to a particular page.

We have embedded the social media buttons of the following companies on our website:

Facebook Inc. (1601 S. California Ave – Palo Alto – CA 94304 – USA)

XING AG (Gänsemarkt 43 – 20354 Hamburg – Germany)

LinkedIn Corporation (2029 Stierlin Court – Mountain View – CA 94043 – USA)


Google AdWords

This website uses the Google Conversion Tracking. Once you have reached our website via an ad placed by Google, a cookie is set on your computer by Google AdWords. This cookie for conversion tracking, is set when a user clicks on an ad placed by Google. Such cookies lose their validity after 30 days and aren’t used for personal identification. In case the user visits certain pages of our website and the cookie hasn’t expired yet, we and Google can recognize, that the user clicked on the ad and was directed to this page. Every Google AdWords customer receives a different cookie. Therefore, cookies can’t be tracked across AdWords customers’ websites. Using the conversion cookie, the information collected is used to create conversion statistics for AdWords customers,who have decided to use conversion tracking. These customers learn the total number of users, who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they don’t receive any information, which can be used to personally identify users.

You can refuse the setting of a cookie necessary for this purpose, for example, by means of a browser setting, which generally deactivates the automatic setting of cookies, or by setting your browser in such a way, for example, that cookies from the domain “” are blocked.

Remember not to delete opt-out cookies as long as you do not want any measurement data to be recorded. Once you have deleted all your cookies in the browser, you will need to set the respective opt-out cookie again.


Using Google Remarketing

Our website uses the remarketing function of Google Inc. The function is used to present interest-based advertisements to website visitors within the Google advertising network.

A so-called “cookie” is stored in the browser of the website visitor, which makes it possible to recognize the visitor,when he/she visits websites, which belong to the Google advertising network. These pages can present the visitor with advertisements, that relate to content which the visitor has previously accessed on websites and it uses Google’s remarketing function.

Google states, doesn’t collect any personal data during this process. However, if you don’t wish to use Google’s remarketing function, you can deactivate it in principle by making the appropriate settings at: You can alternatively deactivate the use of cookies for interest-based advertising via the advertising network initiative by following the instructions at:


Your rights for information, correction, blocking, deletion and objection

You have the right to obtain information about your personal data, stored by us at any time. In the same way, you have the right to have your personal data corrected, blocked or, apart from the mandatory data storage for business processing, deleted. For this, please contact our data protection officer. The contact details can be found at the bottom of this page.

In order, that a blocking of data can be taken into account at any time, this data must be kept in a blocking file for control purposes. You can also request the deletion of data, unless there is a legal archiving obligation. Insofar as such an obligation exists, we will block your data upon request.

If you wish to make changes or revoke your consent, you can do so by sending a message to datenschutz(at) with effect for the future.

Changes to our privacy policy

Occasionally, we may modify this privacy policy to ensure compliance with current legal requirements or to implement changes to our services in the privacy policy, e.g., when we launch new services. The new data protection statement will then apply to your next visit.

Status, February 2021

Data protection statement medentis